ADA Webinar Series
ADA National Network Webinar Series Schedule
Feb. 8, 2010: Origin to Destination Service in ADA Paratransit
This Topic Guide addresses Department of Transportation Disability Law Guidance on the ADA obligation for transit agencies when paratransit riders need assistance beyond the curb, due to their disabilities. After discussing the DOT Guidance, the session will address operational policies and practices for implementing it and provide examples of when door -to-door service may or may not be required. The session will also cover how transit agencies can determine when assistance is necessary, assess obstacles to providing assistance, and ensure vehicle operators have information about needed assistance. There will be time for participant questions.
March. 8, 2011: On-Time Performance in ADA Paratransit
The session will address scheduling practices that fundamentally affect on-time performance, including using the one-hour scheduling window correctly and scheduling to the appointment time. Then the session will discuss important aspects of on- time performance including pickups, drop-offs, and avoiding very early and late service. The session will also discuss missed trips, travel time, and how to avoid misinterpreting the 50% subscription service cap. Further, the session will include other best operational practices to keep ADA paratransit service running on time, such as managing unscheduled trips, run and vehicle coverage, on-time pullouts, reservations and scheduling, and dispatching. There will be time for participant questions.
Co-Presenter: Russell Thatcher, Transystems, Corporation
April 12, 2011: No Shows in ADA Paratransit
The April 12 webinar will be on Topic Guide 7, No-Shows in ADA Paratransit. The DOT ADA regulation allows transit agencies to suspend, for a reasonable period of time, the provision of paratransit service to riders who establish a pattern or practice of missing scheduled trips, also known as no-shows. The session will discuss not counting no-shows beyond the rider's control, using a proportion of no-shows rather than an absolute number, alerting the rider of no-shows, suspensions and the appeal process, how financial penalties may only be optional in lieu of a suspension, recommended no-show procedures, strategies for reducing no-shows, and late cancellations. There will be time for participant questions.
Source: Topic Guides on ADA Transportation: Webinar Series
