Consumer Service Consulting

Public and private entities are paying substantial attention to increasing the quality and effectiveness of service design. IHCD believes that there are two keys to making service design better:

  1. Recognize that services that work for people at the edges of the spectrum will work better for everyone.
  2. Service is inevitably holistic and needs to considered as an experience that includes the physical, information, communication, attitudinal or social environments as well as policy.